 New Book Focuses on the Non-Technical
Side of the Inspection Profession
The first book of its kind, ICC's new Inspector Skills addresses the non-technical skills necessary for the people-related aspects of inspection. When coupled with a solid technical knowledge of codes and construction practices, effective "soft skills" elicit cooperation, generate respect and credibility, and improve the image of inspectors and code safety departments. Soft skills are non-technical traits and behaviors that enhance an inspector's ability to interact with others and to successfully carry out job duties.
Topics of Inspector Skills include: approaches to inspection, getting along, customer service, ethics, effective communication and much more. The book raises awareness of the importance of soft skills and provides guidance for improving those skills. It is ideal for inspectors in all disciplines and can also benefit students, permit technicians, plan reviewers and building officials. |
